Licenses are filed by contract number in a file located in the authorization account. It is the customer`s duty to give visibility to the OEM partner. The Partner Activation Code (PAC) licensing process for OEM customers remains unchanged, with one exception. During the cashing steps, the customer is asked to choose the corresponding EA number from a drop-down menu. It is possible to have several EA numbers, both personal and professional, but only an EA number can be chosen by license. If no EA number is selected, we assume that the customer wants to create a new EA account. If there is no EA number to choose from, it is probably a new customer and an EA is automatically created by VMware. However, if the customer has an existing EA number but does not see it mentioned, please contact VMware customer service for assistance. New customers are assigned their EA number during the ordering process. I`m the dealer`s partner. What if I don`t provide my distributor with an Access Account Number (EA) in the order? There is no account level higher than an EA account. Customers with multiple EA accounts also have multiple super-users, each with the ability to manage only permissions related to this EA number.
Yes, customers can be assigned or request more than one EA. During the conversion process in My VMware, customers can automatically be assigned more than one EA number in their account. If you want to merge or aggregate your EA numbers, contact VMware or ask if you need additional EA numbers to add. Where can I find my user account number (EA) if I don`t know my customer account number (EA)? To find your EA customer number, please use the EA Look-Up Tool provided online in Partner Connect. If your client has more than one EA number, please contact your customer to determine the EA number they prefer. However, customer evaluation licenses downloaded directly by www.vmware.com are displayed in My VMWare. The renewal of your NFR licenses remains unchanged; they are renewed each year by renewing your partnership program contract. If you have any other questions related to the program, please contact the Partner Support Center. The search for the EA number is a shared responsibility of the partner channel. The EA Look-Up Tool (shortly) will also be available for use in Central Distributor. If there is more than one EA to choose from, please contact your dealer for more information.
What happens if I order without the Authorization Account Number (EA)? My VMware allows users to define their own organizational structure for licenses. My VMware`s file management feature allows you to identify and group your products based on your order number, name, type of license or name. Once your order is displayed on the portal, you can make these changes at your discretion. EA numbers available through the EA search tool can be accessed in Partner Connect. Yes, yes. Rental licenses are registered in the Home file within the EA. Please adapt your rental number to the order number indicated to find your rental licenses. It is recommended to create a new folder and rename it based on the ease of identification. Full production support is available for all your rental licenses and requests for assistance can be submitted with the existing process. Can customers have more than one Access Account Number (EA)? If the order applies to a brand new customer, VMware creates the EA number during the ordering process.
An EA should be made available for all orders from existing customers. In the absence of EA for an existing customer, this can cause delays during the ordering process or a new EA number may be created by mistake, resulting in additional delays and impact on customer satisfaction. I am a reseller partner, how can I find my Customer Authorization Account Number (EA) if it doesn`t provide it? For existing customers, it`s important to check and include your customers` EA number to make sure they can access their licenses via MY VMware.